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RETURNS POLICY

IF FOR ANY REASON YOU ARE NOT HAPPY WITH YOUR PURCHASE IT CAN BE RETURNED BACK TO US. WE WILL NOTIFY YOU VIA EMAIL OR DIRECT MESSAGE ONCE YOUR RETURN HAS BEEN PROCESSED.                                         

  • ITEMS MUST BE RETURNED WITHIN 15 CALENDAR DAYS OF THE DELIVERY DATE TO RECEIVE A REFUND, EXCHANGE, OR STORE CREDIT.
  • ITEMS RETURNED AFTER 15 DAYS AND BEFORE 30 DAYS OF RECEIVED DATE ARE ONLY ELIGIBLE FOR STORE CREDIT.
  • ITEMS CANNOT BE RETURNED AND/OR EXCHANGED AFTER 30 DAYS OF RECEIVED DATE.
  • ITEMS MUST BE UNWORN, UNUSED, UNWASHED.
  • IF THE ORDER BEING RETURNED TOOK ADVANTAGE OF A PROMOTION, THE VALUE OF THE PROMOTION WILL BE DEDUCTED FROM THE REFUND.

 

SHIPPING FEES, DUTIES, TAXES, CUSTOMS FEES ARE NON-REFUNDABLE ON REFUSED/RETURN PACKAGES.

 

ONCE A PACKAGE LEAVES THE ABOVE & BELOW WAREHOUSE, WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN GOODS. A CLAIM WILL HAVE TO BE OPENED BY THE BUYER WITH THE SHIPPING COMPANY. NO REFUNDS OR REPLACEMENTS WILL BE SENT OUT UNTIL FURTHER HEARING FROM THE SHIPPING COMPANY. IF A CART TOTAL IS UNDER $33 CAD, FREE SHIPPING WILL NO LONGER APPLY.

 

U.S. AND CANADA CUSTOMERS

ORDERS MAY BE RETURNED USING ANY SHIPPING METHOD OF YOUR CHOICE AT YOUR EXPENSE; WE SUGGEST USING A TRACEABLE AND INSURED SERVICE TO PREVENT PACKAGES FROM BEING LOST AS WE ARE NOT RESPONSIBLE FOR ANY LOST PACKAGES. 

 

INTERNATIONAL CUSTOMERS

ORDERS MUST BE RETURNED WITHIN 30 DAYS OF RECEIVING YOUR PACKAGE. ORDERS MAY BE RETURNED USING ANY SHIPPING METHOD OF YOUR CHOICE AT YOUR EXPENSE; WE SUGGEST USING A TRACEABLE AND INSURED SERVICE TO PREVENT PACKAGES FROM BEING LOST AS WE ARE NOT RESPONSIBLE FOR ANY LOST PACKAGES. PLEASE INCLUDE YOUR INVOICE OR ORDER NUMBER. SHIPPING AND DUTIES, TAXES, CUSTOMS FEES ARE NON-REFUNDABLE. 

 

REFUNDS AND PROCESSING 

PLEASE ALLOW 2 WEEKS FROM THE TIME YOU MAIL YOUR ORDER FOR YOUR RETURN REQUEST TO BE PROCESSED. WE WILL NOTIFY YOU VIA EMAIL ONCE YOUR RETURN HAS BEEN PROCESSED, WHICH APPROXIMATELY TAKES 1-5 BUSINESS DAYS FROM THE RECEIVED DATE.

 

 

IF YOU HAVE ANY FURTHER QUESTIONS PLEASE DO NOT HESITATE TO SEND US AN EMAIL AT SUPPORT@ABOVEANDBELOW.CA OR A DIRECT MESSAGE ON INSTAGRAM @ABOVEANDBELOWOFFICIAL

 

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